ShipSoft

Privacy Policy

Introduction

Welcome to Shipsoft Solutions Pte Ltd. (“Shipsoft”, “we”, “our”, “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including Customer Relationship Management, Freight Management System, Warehouse Management System, Transport Management System, Accounts Management System, Distribution Management System, and e-Commerce.

We urge you to carefully read the following to comprehend how we collect, utilize, and safeguard your personal information. The policy also outlines your options concerning the use, accessibility, and correction of your personal information.

Shipsoft Services:

Shipsoft offers a comprehensive suite of services designed to enhance business operations and customer satisfaction. Our services include:

  • Customer Relationship Management (CRM): Gain real-time visibility into customer interactions and shipment statuses, ensuring efficient customer service and relationship management.
  • Freight Management System: Utilize our advanced software to streamline freight operations, optimizing logistics and enhancing delivery efficiency.
  • Warehouse Management System (WMS): Benefit from a customizable WMS that provides total visibility and control over warehouse operations, improving inventory management and order fulfillment.
  • Transport Management System: Manage transportation logistics effectively with our module, allowing for precise pricing and zone-based management.
  • Accounts Management System: Seamlessly handle financial transactions and reporting, ensuring accuracy and compliance with enterprise financial requirements.
  • Distribution Management System: Facilitate dealer and agency management with web-based access, enhancing operational transparency and efficiency.
  • e-Commerce Integration: Connect your online shop directly to our WMS, freight, and transport modules for synchronized operations and improved customer service.

These services are designed to optimize business processes, enhance operational efficiency, and provide superior customer service across all facets of your supply chain management.

Our Commitment to Privacy:
  • Limited Data Collection: At Shipsoft, we uphold strict principles of privacy by collecting only essential information necessary for efficient communication. This streamlined approach not only simplifies user interactions but also minimizes exposure of personal details. Our commitment to minimal data collection reflects our dedication to user privacy and ensures robust security measures.
  • Voluntary Disclosure: Users at Shipsoft have full control over the information they choose to share. Our policy emphasizes voluntary data submission, empowering users to determine the extent of their engagement. We respect individual privacy preferences, acknowledging that each user may have distinct comfort levels regarding information disclosure.
  • Purposeful Communication: The information collected serves a specific and essential purpose—facilitating effective communication. Whether responding to inquiries, providing relevant updates, or maintaining ongoing connections, user data is used exclusively for communication-related activities. This targeted approach ensures that personal information remains dedicated to its intended use, reinforcing our commitment to transparent and purpose-driven data management.
  • User Empowerment: At Shipsoft, we prioritize user control over their personal information. Beyond allowing users to choose what information to share, we empower them to manage privacy settings and preferences. This approach enables individuals to tailor their interaction with Shipsoft according to their preferences, fostering trust and transparency in digital interactions.
What Constitutes Personal Information?
  • Personal Information” at Shipsoft refers to any data concerning an identified or identifiable natural person. This includes information that can directly or indirectly identify an individual, such as their name, address, contact details (telephone number, mobile number, email address), identification numbers, location data, online identifiers, and characteristics specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.
  • Conversely, “Other Information” refers to data that does not fit within the definitions of Personal Information. This category excludes anonymized or aggregated information and publicly available information that has not been combined with Personal Information at Shipsoft.
What Data Do We Gather and When?

At Shipsoft, we prioritize minimal data collection to optimize user interactions and facilitate effective communication. The information we collect includes:

  • Name: Users voluntarily provide their names when contacting us via our website’s contact form or other communication channels. This allows us to personalize interactions and address individuals by their preferred titles, enhancing the quality of communication and ensuring a tailored user experience.
  • Email Address: Users willingly share their email addresses when reaching out to us or subscribing to our services. We collect email addresses to establish efficient communication channels, enabling us to respond to inquiries promptly, provide updates, and deliver relevant information about our services. It also facilitates the delivery of subscription-related details.
  • Phone Number: Users may optionally provide their phone numbers to facilitate direct communication or receive service-related updates via SMS or voice calls. This enables us to enhance customer support and ensure timely assistance. Phone numbers are kept confidential and are used solely for communication purposes related to our services.
User Choice and Control:
  • Opt-In Engagement: At Shipsoft, we prioritize user consent through active opt-in processes where users provide their name and email ID. This ensures that all engagements with Shipsoft are consensual and based on user preferences.
  • Communication Preferences: Users at Shipsoft have full control over their communication preferences. They can manage the frequency and type of messages they receive from Shipsoft, allowing them to tailor their interactions according to their preferences and needs.
  • Data Collection Practices: Shipsoft is committed to respecting user privacy while enabling effective communication. We maintain strict security measures to safeguard the limited information we collect, ensuring a secure and positive user experience.
  • Other Information Collection: When using our services, Shipsoft also collects various Other Information about user activities and usage patterns. This includes:
  • Logs: We track user interactions within Shipsoft, capturing details such as visited pages, features used, timestamps of activities, URLs from previous and subsequent websites visited, device attributes, browser type, version, and approximate geographic location derived from IP addresses. This information, when combined with Personal Information, is treated confidentially and helps us improve user experience.
  • Cookies: Shipsoft uses cookies to identify users’ login status and recognize repeat visitors. These cookies are essential for enhancing service quality. We utilize session cookies (which expire upon closing the browser) and persistent cookies (which remain until deleted). Users have the option to manage or disable Shipsoft’s cookies through their browser settings, although this may affect certain service functionalities.
  • Web Beacons: In our services and emails, we may employ web beacons (clear gifs or pixel tags) to track user engagement, such as email open rates, and to deliver personalized content. These electronic files aid in understanding user behavior and optimizing service delivery.
  • Local Storage: Shipsoft may locally store information, including Personal Information, on user devices using mechanisms like browser web storage and application data caches. This enhances user experience by storing preferences and settings locally.
How We Utilize the Collected Information:

At Shipsoft, we leverage both your Personal Information and Other Information acquired through our services to fulfill several key objectives, tailored to enhance your experience and ensure efficient operations:

  • Facilitating User Interaction: Our platform enables users to share Personal Information, connect with peers, and communicate effectively across our integrated systems. This capability fosters seamless collaboration and enhances productivity within your business processes.
  • Service Delivery: Shipsoft is committed to delivering comprehensive services, promptly providing requested information, and managing transactions with precision. This ensures that your logistical, warehouse management, and customer relationship needs are met promptly and effectively.
  • Customer Support: We prioritize responsive customer support by promptly addressing inquiries, submissions, questions, comments, requests, and complaints. This commitment is integral to providing you with exceptional service and resolving any issues swiftly.
  • Usage Analysis and Personalization: Through sophisticated analysis of service usage patterns and trends, we continuously refine and personalize your experience. By tailoring content and features to align with your operational requirements and user preferences, we enhance the functionality and user-friendliness of our solutions.
  • Communication: Shipsoft communicates effectively by sending timely confirmations, updates, security alerts, and administrative messages. These communications are essential for facilitating your use of our services and ensuring you stay informed about important developments.
  • Service Updates and Offers: We keep you informed about the services you’re interested in and notify you about additional services that align with your operational goals and preferences. This proactive approach helps you stay ahead in managing your logistics, warehouse operations, and customer relationships.
  • Other Specific Purposes: Additionally, we utilize collected information for specific purposes outlined during its initial collection. This ensures that your data serves multiple facets of operational excellence and customer service tailored to your business needs.
How We Share Information with Third Parties:

At Shipsoft, our primary focus is on enhancing the functionality and efficiency of your professional network. We emphasize our commitment to protecting your data and clarify how and when we may share Personal Information:

  • With Your Consent: We may share your Personal Information when you explicitly consent to such sharing. This includes situations where we notify you on our Service about specific information-sharing practices, and you willingly provide the information.
  • Service Providers, Agents, and Related Third Parties: In certain instances, we engage other companies to assist in delivering our comprehensive range of services. These may include third-party payment processors, email service providers, cloud-hosting entities, and other service providers. These entities receive only the necessary information to perform their designated functions, and we enforce strict confidentiality agreements with them as outlined in our Privacy Policy.
  • Legal Obligations: We may disclose your Personal Information if required by law or in good faith belief that such action is necessary to comply with legal processes, respond to lawful requests, protect our rights or the rights of others, or ensure safety. This may include responding to subpoenas, warrants, court orders, or enforcing our Privacy Policy, Terms of Service, or other agreements.
  • Business Transfers: Your Personal Information may be shared in connection with business transactions such as mergers, acquisitions, sales, or financing. In such scenarios, we ensure that the handling of your data complies with applicable legal requirements and our Privacy Policy.
  • Analytics and Third-Party Services: We collaborate with select third parties to collect Other Information for analysis, auditing, research, and reporting purposes. These partners may employ web logs, web beacons, cookies, or similar tracking technologies on your device to enhance our service offerings and user experience.
  • Google API Usage: Shipsoft complies with the Google API Services User Data Policy when utilizing Google APIs, ensuring that information received is used appropriately when transferred to other applications.
  • Aggregated Information: We may share demographic information about our user base in an aggregated form that does not identify individual users. This allows us to provide insights into trends and user behaviors without compromising individual privacy. Our Privacy Policy does not restrict the collection or use of aggregate user data.
  • User Communication: You have the option to provide us with the email address of another individual to invite them to register an account on our Service. By doing so, you confirm that you have obtained necessary consent from the individual for the disclosure of their email address to us. We may disclose such information as required by legal processes, as detailed above.
  • Hyperlinks to External Websites: Our Service may include hyperlinks to external websites. Any Personal Information you provide on these linked pages is submitted directly to the respective third party and is governed by their privacy policies. Shipsoft’s Privacy Policy does not extend to these linked sites, and we bear no responsibility for their content, privacy practices, or security policies.
What Steps Do We Take to Protect Your Information?
  • Safety Measures: At Shipsoft, we implement stringent physical, technical, and administrative security measures to protect your Personal Information. These measures are designed to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction of your data. While we strive for the highest standards of security, it’s important to recognize that no security measures can guarantee absolute protection against all threats or breaches. We continuously update and improve our security protocols to safeguard your information effectively.
  • Data Confidentiality: Maintaining the utmost confidentiality of the information we collect is paramount at Shipsoft. We adhere to rigorous privacy standards throughout our data handling processes to ensure that both personal and sensitive details are treated with the highest level of care. Our commitment includes protecting data from unauthorized access or disclosure. By strictly enforcing confidentiality measures, we aim to create a secure environment where users can trust that their information is handled responsibly and with the utmost respect for privacy.
  • Secure Communication: Shipsoft prioritizes secure communication across all channels within our system. We employ robust encryption and protective measures to ensure the confidentiality and integrity of user data during transmission. This includes securing data as it moves between users and our platform, as well as within our internal communication processes. By emphasizing secure communication practices, we enhance the overall protection of user data, safeguarding sensitive information from potential threats or unauthorized access throughout its journey within our system.

These measures are aligned with Singapore’s stringent data protection laws and regulations, ensuring that Shipsoft adheres to legal requirements while maintaining the trust and confidence of our users in our commitment to data security and privacy.

What Choices Do You Have Regarding the Use of Your Information?

You retain the choice to withdraw your consent for the processing of your Personal Information at any point by submitting written notice to us at sales@shipsoft.sg. However, it’s important to acknowledge that, upon doing so, your ability to use the Service will be restricted.

  • Withdrawal of Consent: Shipsoft respects your privacy and is committed to protecting your Personal Information in accordance with the Personal Data Protection Act (PDPA) of Singapore. You have the right to withdraw your consent for the processing of your Personal Information at any time by submitting written notice to us at sales@shipsoft.sg. However, please note that withdrawing consent may restrict your ability to use certain features of our Service.
  • Opting Out of Marketing Communications: If you wish to stop receiving marketing or promotional communications from Shipsoft, you can opt out by following the unsubscribe instructions provided in our communications or by emailing us at sales@shipsoft.sg. Even if you opt out of marketing communications, you may still receive non-promotional messages related to your Shipsoft account or our ongoing business relationship.
  • Your Rights: Managing Your Information: You have the right to review, update, correct, or delete the Personal Information stored in your Shipsoft account. You can do this through your account settings or by contacting us at sales@shipsoft.sg. Subject to legal requirements, we may also delete information that is no longer necessary for providing our services. Please note that if your information has been shared with others and they have not deleted it, Shipsoft is not responsible for the deletion of that information.
  • Retention of Your Information: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Even if you delete your account, we may retain certain information to prevent fraud, troubleshoot problems, assist with any investigations, enforce our terms of service, and comply with legal obligations.
  • Lawful Bases for Processing: Shipsoft processes your Personal Information based on lawful grounds such as your consent, contractual necessity (when processing is necessary for the performance of a contract, like when you subscribe to our services), and our legitimate interests (such as complying with applicable laws and operating our business).
  • California Residents’ Information: If you are a resident of California and under 18 years of age, registered with Shipsoft, you can request the removal of content or information you have posted publicly. To initiate this process, please email us at sales@shipsoft.sg with a clear description of the content or information you want removed. Please note that while we will do our best to honor your request, certain information may remain in our records or may have been reposted by others.
  • Minors: Shipsoft’s services are not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at sales@shipsoft.sg. Upon verification, we will take steps to delete such information from our records. 
  • Changes to Our Privacy Policy: Shipsoft may update this Privacy Policy from time to time. We will post any changes on this page with an updated “effective date.” We encourage you to review this Privacy Policy periodically. If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at sales@shipsoft.sg. 
  • Queries: For inquiries regarding our Privacy Policy or data handling practices, please reach out to us at sales@shipsoft.sg. We are committed to addressing your concerns and ensuring transparency in how we manage your information.